FAQs

A Better Way To Go Akron Canton Airport

Frequently Asked Questions

We know traveling can be stressful. To help make your trip more relaxing, we've assembled the following frequently asked questions; so you can get answers fast.

Special assistance for elderly and/or disabled passengers should be arranged directly with your airline in advance.

The number of carry-on items depends on the airline you are flying. Please limit your carry-on items to one carry-on bag plus one personal item, such as a laptop computer, purse, briefcase or camera case. Check with your airline for size restrictions and other rules.

American Airlines: 1-800-428-4322 or www.aa.com

Spirit Airlines: 801-401-2222 or www.spirit.com

United Airlines: 1-800-241-6522 or www.united.com

For accommodations near the Akron-Canton Airport and throughout the Cleveland, Akron, Canton and Youngstown area, please check with the following Convention & Visitors Bureaus:

Canton/Stark CVB - visitcanton.com

Akron/Summit CVB - visitakron-summit.org

Cleveland CVB - thisiscleveland.com

Youngstown CVB - youngstownlive.com

There are two ATM machines located at CAK. An ATM machine is located in the north end of the ticket-wing next to the TSA security checkpoint and adjacent to the American Airlines ticket counter. A second ATM machine is located on the 2nd level across from the Business Lounge.

The pre-screening food court includes Buckhead Grill and Royal Docks Airport Taproom.

The post-screening food court features CAK Cafe and Great Lakes Brewing Co.®, found on the second floor near Spirit and United gates serving sandwiches and a selection of other prepackaged items like snacks and bottled beverages.

Please check our dining information here for updated hour of operation. 

Smoking and vaping are prohibited inside of the airport terminal. Smoking and vaping are only permitted outside the airport entrance in a designated smoking section. Smoking is prohibited outside CAK entrances/ exits. Smoking and vaping are only allowed in the designated smoking section between doors 3 and 4.

The Canton/Stark County Convention & Visitors Bureau and Akron/Summit County CVB jointly staff the information center in the terminal, where visitor’s guides, maps and other literature are available.

It depends on which airline you fly. Some airlines have you pay for a checked bag while some add the luggage fee into their airfare. Click on your airline to view their baggage policy.

American Airlines

Southwest Airlines

United Airlines

Yes. Customers can choose their preferred method of ground transportation, including Uber and Lyft (taxi, rental cars and limo service are also available). Rideshare drivers are not allowed to wait at the curb, but may be requested when you arrive at the airport.

Most airlines allow you to print your boarding pass from home before arriving at the airport. All CAK airlines also offer mobile applications to display your boarding pass from your smart phone. To print your boarding pass at the airport you can go directly to the ticket counter; or if you are not checking a bag, CAK offers self-service kiosks for American, Delta, Southwest and United.

In most cases, yes. This requires a gate pass issued by the airline and a valid, government issued, photo ID. When you check in at the ticket counter, ask an airline representative to issue a gate pass. For more information, please contact the airline prior to arriving at the airport.

Please check with the airline that issued the ticket for the person who is traveling prior to your travel date and when you arrive at the terminal.

By contacting Interspace Airport Advertising at 877-422-8326. Just ask to speak with someone about Akron-Canton Airport Advertising opportunities.

Please check with the airline that issued the ticket for the person who is traveling prior to your travel date and when you arrive at the Terminal.

Akron-Canton Airport is conveniently located off of Interstate 77 at Exit 113. For directions to Akron-Canton Airport, please click here.

Minor children under the age of 18, who are flying with their parents, do not need a Compliant Card. Unaccompanied minors who wish to fly commercially will need a Compliant Card or a Standard Card with other federally-approved documentation. See www.tsa.gov/travel/security-screening/identification for more information.

Free WiFi Internet access is available throughout the terminal.

Call your airline, visit their ticket counter or contact an airline customer service agent for further information. Lost baggage is the sole responsibility of the airline you are flying.

If you lost an item at a Security Screening Checkpoint, call the Transportation Security Administration toll free at 1-866-289-9673, or click here to send a message.

For items lost in other parts of the airport terminal, call airport information at 330-499-4221.

If you are not sure where an item was lost, please contact both the TSA and airport information.

Any cash found, or turned over to the Airport Authority, will be documented with information from the person who found cash, including name, address, and contact information if available. After 90 days the monies will be donated as recommended by the individual who found the funds to one of these charities: Akron-Canton Regional Food Bank, United Way, MAPS Air Museum, Arts in Stark, or American Heart Association.

Provided the individual does leave all contact information, the Airport Authority will, after 90 days, make the entire amount of funds available to the selected charity.

The Airport Authority then will provide proof of donation, and make it in the name of the finder of the funds, if their information is not available, the airport has the authority to release funds to the various charities.

Most personal items can be carried through gate screening. There are prohibited items such as firearms, cigarette lighters, knives and other dangerous objects that will be confiscated or require law enforcement. Liquids and gels that are more than 3 ounces also are prohibited. For a list of prohibited items, please click here.

Flight Information Display Systems (FIDS) are located throughout the Terminal and provide information about flight arrivals, departures and gates. The same information is available in real-time on the airport’s website (click here). You may also contact the airline for information about a specific flight by calling the respective reservation number.

Passengers age 18 and older must present photo identification, such as a passport, driver’s license or a military ID, issued by a local, state or federal government agency, or two forms of non-photo identification such as a Social Security card, one of which must have been issued by a state or federal agency.

Beginning May 3, 2023, the federal government will no longer consider standard driver licenses and identification cards as sufficient forms of identification for air travel for travelers 18 years of age and older. TSA (Transportation Security Administration) will require a federally-compliant driver license, identification card, or other acceptable form of identification such as a U.S. passport or military ID to fly within the U.S. Ohio driver licenses and identification (ID) cards issued prior to July 2, 2018, will not be accepted by the Transportation Safety Administration (TSA) after May 3, 2023. The Compliant and Standard cards cost the same.

If you want to be able to use your Ohio driver license or ID card to board a plane after May 3, 2023, you can renew early and follow the guidelines for issuance of a Compliant Card.

For more information, call the TSA Contact Center toll-free at 866-289-9673 during the following hours: Monday through Friday from 8:00 a.m. until 10:00 p.m., and Saturday, Sunday and holidays from 10:00 a.m. until 6:00 p.m. You may also e-mail TSA at ContactCenter@dhs.gov.

f you lost an item at a Security Screening Checkpoint, call the Transportation Security Administration toll free at 1-866-289-9673, or click here to send a message.

If an item was lost on a flight, please contact the airline directly.

For items lost in other parts of the airport terminal, call airport information at 330-499-4221.

If you are not sure where an item was lost, please contact both the TSA and airport information.

There are no lockers in the Terminal. For security reasons, you must keep carry-on items with you at all times. Unattended baggage will be removed and may be impounded.

Please call 330-499-422.  If you are at the airport and need to page someone, you may visit the Information Desk. Paging is not available in the airport past 8:00 p.m.

You may continue to drop passengers off at the Terminal curbside as long as the driver remains with the vehicle at all times. The vehicle should not be left unattended while in the designated loading and unloading areas. Vehicles are prohibited from parking in front of the Terminal. Unattended vehicles left terminal curbside and any other illegally parked vehicles will be ticketed and may be towed.

For more information about Akron-Canton Airport, please call our information desk at 1-888-434-2359. If you have a customer service-related question, e-mail our customer service manager here.

No. Park in our Free Waiting Area (commonly referred to as Cell Phone Lot). If you are waiting to pick up a passenger, you may sit in your vehicle until the person arrives. Vehicles must be attended at all times.

We are moving ahead with CAK 2018, our 10-year plan which was kicked off in 2008.

  • Phase one will involve utility and drainage work as well as the construction of a 22,900-square yard concrete aircraft parking apron. In some areas this apron will have 15-inch thick concrete sections. Completed
  • Phase two will involve the actual construction of the new gates. This will include a two-level concourse consisting of 41,600-square feet, very similar to our existing second floor gates. Favorite conveniences like the free business lounge, AultCare Mother’s Room and a Step2® PlayPort for kids enhance the expanded concourse along with new features, like a pet relief area. The much-anticipated terminal makeover also includes jet bridges on every gate, so no passenger will have to make the quick dash from tarmac to aircraft in the event of inclement weather. Completed
  • Phase three involves the demolition of the old gate complex, allowing 7,500-square yards of aircraft parking apron. In-Progress

 

 

CAK Fast Pass makes it easier for the frequent traveler to park in any of the airport's parking lots. Travelers flash their Fast Pass and are on their way out of CAK even faster. No parking ticket to lose and no waiting to pay. Travelers can sign up for their Fast Pass card at www.cakfastpass.com. Fast Pass links to the pre-authorized credit card of your choice, your card lets you enter and exit any of our lots through designated Fast Pass lanes.

TSA is open daily 4:15 am to 15 minutes before last flight up until 8:15 pm.  For flights after 8:15 pm check with airline locally.

The checkpoint does not stay open late in the event of a delay, so plan to arrive based on scheduled flight time. Closing time varies with airline schedule changes, check the status of your flight with your airline.

We suggest that you show up 90 minutes before a domestic flight in the early morning and at around 4:00 p.m. in the afternoon. Most other times of the day, 60 minutes is sufficient.

Ground transportation including taxi, car rental and limousine service, is available at the south end of the Terminal adjacent to baggage claim.

No. Please do not park in front of the Terminal. Because of heightened security measures, vehicles left unattended at the Terminal curb will be ticketed and towed at the owner’s expense.

Covered Short-Term: Is the closest parking to the Terminal building and covered for your convenience. Daily and hourly rates apply. There is no time limit in this lot.

Short-Term: Is the closest parking to the Terminal building. Daily and hourly rates apply. There is no time limit in this lot.

Long-Term:
Offers easy access to Terminal, although it is farther than Short-Term. Daily and hourly rates apply. It is cheaper than Short-Term parking and designed for travelers planning to leave their vehicle at the airport for more than two days. Around-the-clock free shuttle service to the Terminal is always available. Weekly discounts are automatically applied. This lot is temporarily closed.

Economy: Is the most affordable parking option. Although it is farther away from the building than the Short- and Long-Term lots, it is serviced with around-the-clock free shuttle service to the Terminal. Daily as well as hourly rates apply. This lot is perfect for travelers planning to leave their vehicle at the airport for an extended period of time (three or more days). Weekly discounts are automatically applied. This lot is temporarily closed.

Free Waiting Area (commonly referred to as a Cell Phone Lot): Is located adjacent to the Terminal. If you are waiting to pick up a passenger, you may sit in your parked car until the person arrives. Vehicles must be attended at all times.

To learn more about our parking options and find parking rates, click here.

Travel Tips

Let us help you relax before your next trip from Akron-Canton Airport, a better alternative to Cleveland Hopkins. Use these simple tips to prepare for an enhanced traveling experience.

1. Ask your airline for a discounted fare when booking. Some offer discounts for children less than two years of age.

2. Pack a bag of toys and snacks to keep your child occupied during the flight.

3. CAK has family restrooms both pre- and post-gate screening. They’re easy to get in and out of even with strollers, plus step stools help little ones reach the sink.

4. Take advantage of play areas. CAK has a Step2® PlayPort with plenty of room for kids to play and get their energy out before boarding a flight.

5. Past security checkpoint, near the play area, there is also a private breast feeding station for nursing moms on the move.

1. The night before your trip, put medications and important documents (reservation numbers, hotel and car rental information) in your carry-on bag.

2. Print your boarding pass from your home computer to save time at check-in.

3. Don’t wrap gifts. Or Security personnel will have to unwrap them during screening.

4. If you will have any firearms in your checked luggage, call your airline to let them know.

5. Wear slip-on shoes. It will speed your trip through gate screening.

6. Before locking the front door behind you, check www.akroncantonairport.com for arrival and departure information.

7. Plan to arrive at the airport 60 to 90 minutes before your departure time.

1. If you didn’t print your ticket at home, now’s the time to do it at a self-service kiosk.

2. Check luggage at the ticket counter prior to going to gate screening. Do not lock your luggage.

3. Declare any firearms located in your checked luggage.

4. Please only take one carry-on and one personal item (like a purse, laptop or bag).

5. Once at gate screening, remove your laptop from its case.

Request an exit row or bulkhead seating, where there's more room to really stretch out and relax.

In two words: lumbar support. Maybe you need more of it. So keep in mind that the pillow might do more good behind your back than behind your head.

Rapid altitude change affects air pressure, and if the middle ear pressure isn't equalized, the air already in there creates a vaccuum that stretched the eardrum inward. Ouch! So it's the Eustachian tube (in your ear) to the rescue! Opening it wide enough lets in more air to equalize the pressure. And the best way to do that is by opening up your mouth with a big yawn.

Sure does. Chewing makes you swallow more often, which also activates the muscle that opens that good ol' Eustachian tube of yours.

If the earphones or pretending to sleep doesn't stop 'em, then every time they speak, turn to face them with your mouth agape and eyes wide open while taking grip of their forearm and squeezing very tightly, as if you just can't wait to hear what's next. Do this every time they speak. Every time. (Of course, you could give up and make a new friend.)

The window seat is easiest. You've got the wall right there to lean your head against. And in the aisle seat, you can always stretch your legs out into the walkway. But if you're between the two, it's important to claim both armrests the moment you get on the plane, since, stuck there in the middle seat, leaning back with your elbows propped up is about the best you can help for.

Remember first that the sickness bag is NOT an option. If you're too shy to give a gentle tap on the shoulder or an "excuse me" in the ear, hit the Flight Attendant call button so s/he wakes the person up.