ADA Accessibility

A Better Way To Go Akron Canton Airport

Our Commitment

Akron-Canton Airport is committed to keeping you informed with essential traveler communications, as well as providing helpful information to make your visit as smooth as can be.

ADA Accessibility

Airport Services for Peoples with Disabilities
Akron-Canton Airport strives to be extremely user-friendly for persons with disabilities and does not discriminate on the basis of disability in access to, treatment of, or employment at the airport. CAK is dedicated to offering full ADA accessibility.

Access to the Airport and Parking

Handicapped parking spaces are available in all CAK parking lots, near shuttle pick-up areas and in front rows. All airport parking shuttles are lift-equipped. Wheelchair service is available from your airline inside the terminal building.

Elevators

Most of the Akron-Canton Airport Terminal is single-level. Elevator access to the second level is available in our new concourse. Generally speaking, if you see an escalator, there is an elevator nearby.

Paging for the Deaf and Hard of Hearing

If you anticipate receiving a page or if you wish to leave a standard audible page, call the airport information center at 330-499-4221 or 888-434-2359.

Restrooms

All public area restrooms are handicap accessible.

Wheelchairs

Wheelchairs are provided by the airlines for their customers. Service can be requested from the airline in advance or at the ticket counter when you check in.

CAKaccess Pass Program

  • Passengers with intellectual, developmental or physical disabilities can request to use the CAKaccess sticker to help ease the process of check-in, security and boarding.
  • Participants will receive a sticker to put on their boarding pass prior to arrival at the airport, or at the airport. Airport, airline, SkyCap and TSA staff are trained in understanding the significance of the sticker and will help ensure ease of airport use.
  • Pending TSA approval, this pass will allow the participant and caregiver to use expedited screening.
  • To participate in the program, Customers contact CAK Customer Service one week before travel to request a sticker, if it is a last-minute request, a Customer can ask their airline upon check-in. 

Features supporting people with vision loss:

Video-Assisted Service Area

  • CAK offers an app-based, video-assisted service to enable blind and low-vision travelers to self-navigate the airport.
  • Aira, connects blind and low-vision travelers with highly trained, remotely located agents. Through the smartphone app, or a pair of Horizon Smart Glasses, travelers get instant access to visual information at the touch of a button – enhancing navigation, efficiency and independence.
  • Travelers can access the Aira service for free, as soon as they enter the airport, courtesy of CAK.

In-Terminal Features

  • Pet relief area for service dogs, low-counters, high visibility FIDS screens, directional elements, and Customer Service stations/phones.

Features supporting people with developmental disabilities:

Digital and Print How-To Guide

  • Includes tips for travelers, airport maps, check-lists for those with special needs.

In-Terminal Features

  • Pet relief area for service dogs, low-counters, high visibility FIDS screens, directional elements, and Customer Service stations/phones.
  • Trained airport staff to help in plain speech and knowledge of how to accommodate those with special needs at the airport.