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We know traveling can be stressful. To help make your trip more relaxing, we've assembled the following frequently asked questions; so you can get answers fast.
Special assistance for elderly and /or disabled passengers should be arranged directly with your airline in advance. Skycaps are available on the terminal front for additional assistance. (Allegiant customers must seek assistance from the ticket counter. For now, Skycaps are not under contract to assist Allegiant customers. )
The number of carry-on items depends on the airline you are flying. Please limit your carry-on items to one carry-on bag plus one personal item, such as a laptop computer, purse, briefcase or camera case. Check with your airline for size restrictions and other rules.
Subway and Buckhead Grill: 4:15am - 7:00pm
JJ’s Sports Bar: 5:30am - 7:00pm
Gift Shop Hours: 4:15am - 7:00pm
Post Screening Snack Bar: 4:30am-Final departure
Cinnabon (post-screening): 4:30am - 6 pm
Arby's (post screening): 5am - 7:00pm
Great Lakes Brewing Co. (post screening): 11am - 7pm
There are two ATM machines located at CAK. An ATM machine is located in the north end of the ticket-wing next to the TSA security checkpoint and adjacent to the Southwest Airlines ticket counter. A second ATM machine is located in the main atrium, just past the security checkpoint.
The pre-screening food court includes Subway, Buckhead Grill, and JJ’s Sports Bar.
A Cinnabon® featuring several varieties of Cinnabon rolls and gourmet coffee is located past screening. Snacks and bottled beverages can be purchased at the CAK Marketplace which is adjacent to Cinnabon.
The post-screening food court features an Arby's® and Great Lakes Brewing Company®, found on the second floor near Allegiant, Southwest and United gates.
There is also a marketplace and Great Lakes Brewing Company bar in the American and Delta gate area, serving sandwiches and a selection of other prepackaged items.
Smoking and vaping are prohibited inside of the airport terminal. Smoking and vaping are only permitted outside the airport entrance in a designated smoking section. Smoking is prohibited outside CAK entrances/ exits. Smoking and vaping are only allowed in the designated smoking section between doors 3 and 4.
The Canton/ Stark County CVB and Akron/ Summit County CVB jointly staff the information center in the terminal, where visitor’s guides, maps and other literature are available.
Yes. Customers can choose their preferred method of ground transportation, including Uber and Lyft (taxi, rental cars and limo service are also available). Ride share drivers are not allowed to wait on the curb, but may be requested when you arrive at the airport.
Most airlines allow you to print your boarding pass from home before arriving at the airport. All CAK airlines also offer mobile applications to display your boarding pass from your smart phone. To print your boarding pass at the airport you can go directly to the ticket counter; or if you are not checking a bag, CAK offers self-service kiosks for American, Delta, Southwest and United.
In most cases, yes. This requires a gate pass issued by the airline and a valid, government issued, photo id. When you check in at the ticket counter, ask an airline representative to issue a gate pass. For more information, please contact the airline prior to arriving at the airport.
Please check with the airline that issued the ticket for the person who is traveling prior to your travel date and when you arrive at the terminal.
By contacting Interspace Airport Advertising at (877) 422-8326. Just ask to speak with someone about Akron-Canton Airport Advertising opportunities.
Akron-Canton Airport is conveniently located off of Interstate 77 at Exit 113. For directions to Akron-Canton Airport, please click here.
The airlines and Transportation Security Administration currently do not require a valid form of identification from passengers under the age of 18. Please visit www.tsa.gov for additional information on security screening.
Free Wi-fi Internet access is available throughout the terminal. CAK Free Web Access also provides a computer with free Internet access for passengers to use. The computer terminals are located near the information desk and post-screening near Cinnabon. A computer with fax/printing capabilities is located post-screening in the Ohio Desk Business Center and is open to all travelers.
Call your airline, visit their ticket counter or contact an airline customer service agent for further information. Lost baggage is the sole responsibility of the airline you are flying.
Most personal items can be carried through gate screening. There are prohibited items such as fire arms, cigarette lighters, knives and other dangerous objects that will be confiscated or require law enforcement. Liquids and gels that are more than 3 ounces also are prohbited. For a list of prohibited items, please click here.
Flight Information Display Systems (FIDS) are located throughout the terminal and provide information about flight arrivals, departures, and gates. The same information is available in real time on the airport’s Web site (click here). You may also contact the airline for information about a specific flight by calling the respective reservation number.
Passengers age 18 and older must present photo identification, such as a passport, driver’s license or a military ID, issued by a local, state or federal government agency, or two forms of non-photo identification such as a Social Security card, one of which must have been issued by a state or federal agency. For more information, call the TSA Contact Center toll-free at (866) 289-9673 during the following hours: Monday through Friday from 8 a.m. until 10 p.m., and Saturday, Sunday and holidays from 10 a.m. until 6 p.m. You may also e-mail TSA at ContactCenter@dhs.gov.
If you lost an item at a Security Screening Checkpoint, call the Transportation Security Administration toll free at 1-866-289-9673 , or click here to send a message. If an item was lost on a flight, please contact the airline directly. For items lost in other parts of the airport terminal, call airport information at (330) 896-2385. If you are not sure where an item was lost, please contact both the TSA and airport information.
There are no lockers in the terminal. For security reasons, you must keep carry-on items with you at all times. Unattended baggage will be removed and may be impounded. Smarte Cartes are available, but cannot be taken past screening.
Please call (330)-896-2385 (Akron) or (330) 499-4221 (Canton). If you are at the airport and need to page someone, you may visit the Information Desk. Paging is not available in the airport past 8:00 p.m.
You may continue to drop passengers off at the terminal curbside as long as the driver remains with the vehicle at all times. The vehicle should not be left unattended while in the designated loading and unloading areas. Vehicles are prohibited from parking in front of the terminal. Unattended vehicles left terminal curbside and any other illegally parked vehicles will be ticketed and may be towed.
For more information about Akron-Canton Airport, please call our information desk at 1.888.433.2FLY (1.888.433.2359). If you have a customer service-related question, e-mail our customer service manager here.
No. Park in our Free Waiting Area (commonly referred to as Cell Phone Lot). If you are waiting to pick up a passenger, you may sit in your vehicle until the person arrives. Vehicles must be attended at all times.
We are moving ahead with CAK 2018, our 10-year plan which was kicked off in 2008. The plan is the most ambitious in the airport's 64-year history and includes a 600 ft. runway expansion allowing full-sized jets to reach the west coast, Caribbean and Mexico. In fact, our runway extension was completed in 2010. To learn about the other projects, visit our CAK 2018 page.
CAK Fast Pass makes it easier for the frequent travler to park in any of the airport's parking lots. Travelers flash their Fast Pass and are on their way out of CAK even faster. No parking ticket to lose and no waiting pay. Travelers can sign up for their Fast Pass card at www.cakfastpass.com. Fast Pass links to the pre-authorized credit card of your choice, your card lets you enter and exit any of our lots through designated Fast Pass lanes.
It closes everyday at 8:15 p.m. regardless of your flight time. Most of our departures are before 8:15 p.m. so you should have no problem getting through the line before security closes. Even if your flight is delayed, be prepared to go thru screening by 8:15 p.m. Also check the status of your flight with your airline.
We suggest that you show up 90 minutes before a domestic flight in the early morning and at around 4:00 p.m. in the afternoon. Most other times of the day, 60 minutes is sufficient.
Ground transportation including taxi, car rental and limousine service, is available at the south end of the terminal adjacent to baggage claim.
No. Please do not park in front of the terminal. Because of heightened security measures, vehicles left unattended at the terminal curb will be ticketed and towed at the owner’s expense.
Short Term: Is the closest parking to the terminal building. Daily and hourly rates apply. It is the most convenient but expensive parking option. There is no time limit in this lot.
Long Term: Offers easy access to terminal although it is further than short term. Daily and hourly rates apply. It is cheaper than short term parking and designed for travelers planning to leave their vehicle at the airport for more than two days. Around- the- clock free shuttle service to the terminal is always available. Weekly discounts are automatically applied.
Economy: Is the most affordable parking option. Although it is further away from the building than the short and long term lots, it is serviced with around- the- clock free shuttle service to the terminal. Daily as well as hourly rates apply. This lot is perfect for travelers planning to leave their vehicle at the airport for an extended period of time (three or more days). Weekly discounts are automatically applied.
Free Waiting Area (commonly referred to as a Cell Phone Lot): is located adjacent to the terminal. If you are waiting to pick up a passenger, you may sit in your parked car until the person arrives. Vehicles must be attended at all times.
To learn more about our parking options and find parking rates, click here.
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