1-888-434-2359

5400 Lauby Road NW, North Canton, OH 44720  map this

let the fun begin
Obey the Bon

You will need Flash 8 or better to view this content.

What makes CAK a better way to go?

Watch more CAK Videos on YouTube

Go get'em, Tiger!

Free WiFi, free printing, a quiet place to free your mind and focus. Take advantage of our free Ohio Desk Business Center to hone that presentation and get the deal done!

Go get'em, Tiger!
13 non-stop destinations.

Get your vitamin D

Sun, glorious sun! Good for your health, good for your spirits, and a good deal of the bright stuff is found throughout our open, airy, cheerful concourse!

Get your vitamin D
go

Who needs peanuts? You have Amish Granola!

At the CAK Marketplace, you'll find all sorts of unique, locally
produced food and merchandise to bring along on your trip.

Go

Now boarding for Nirvana
go

Zippity-doo-da!

That's what you'll do through check-in and security, thanks to our shorter lines. (We get you
from car to gate 40% faster, in fact). My, oh, my, what a wonderful day!

Go

Blogs

RSS

Is this really Akron-Canton Airport, CAK?

Posted on 02/01/2013 by Kristie VanAuken

How to reflect on 2012. Let me see. Incredible. Unprecedented. Impossible.
Well, that’s what we used to think anyway.  I was hired to lead the CAK marketing effort in 1996. Let me be the first to admit that I didn’t know a thing about airport marketing. There weren’t many folks doing it back then. There was Barbie Peak in Huntsville and the irascible Carolyn Fennel managing PR in Orlando. Some of our earliest marketing activities were gratefully taken from their playbooks. In 1996 we welcomed 423,000 total customers.

My boss, Rick McQueen started in 1983. Bad timing really. With the air traffic controllers strike and deregulation, small airports like CAK were devastated. That year we welcomed 283,000 total customers. Lights were turned off in sections of the terminal to save money. During Rick’s tenure, not a single CAK team member has been laid off though. We have ALWAYS made payroll. Our employees know they can count on their job; their place in our CAK family.

So, when I have trouble articulating our phenomenal year, this is the historical backdrop. Years of clawing, fighting, and finding our place in the hearts and minds of our Customers.

In 2012 we welcomed 1.83 million Customers.
 Earned a record surplus (to be reinvested in the airport).  Added Southwest Airlines. As Rick and I reflect on these incredible accomplishments, we shake our heads in disbelief (and then we smile a little). More Customers and the addition of Southwest at CAK, mean good things for our Community- jobs, investment, lower fares and economic vitality. For more 2012 CAK highlights, check out this infographic

One key to our success is our commitment to our brand- a better way to go®- We’ve evolved over time by listening closely, and appealing to travelers in Northeast Ohio with genuine and meaningful messages. Low fares. Low fares. Low fares. Thank you Southwest Airlines!! But also, we offer a relaxing experience. Price + experience= a better way to go. Rick and I have also worked hard to be seen. As the executive team, we are in the community often. We walk the halls of the terminal building. We speak to people- tenants and customers.

Seth Godin recently posted about the 11 Things Organizations can learn from Airports. The list isn’t complimentary, but is largely accurate. At most airports, the institutional is emphasized and the personal is marginalized. I hope Seth visits CAK. I would love to hear his feedback.

We’ve been intentional about bucking the temptation to apply a cookie cutter to the customer experience. Our people smile (even our airline and TSA employees). We clean the place as if it were our own home (better in some cases). And our Customers notice. Our growth over these many years has depended on our intentional efforts to appeal directly to travelers.

So, thanks for traveling through CAK in 2012. You have helped create something very, very special. Let’s keep the magic going in 2013 and beyond. To see the magic yourself checkout this documentary style video.

Comments

leave a comment

« click here to go back

Kristie Van Auken

Kristie VanAuken
Senior Vice President and Chief Marketing & Communications Officer

see more surveys

Tell us what you think

What is your favorite winter vacation?

  • Vote
  • sunning in Ft. Myers
  • hitting the slopes in Denver
  • visiting Mickey in Orlando
  • shopping in NYC
  • jet skiing in Tampa

Parking Capacity

Your spot is waiting!

Short Term: 45% Full
Long Term A: 70% Full
Long Term B: 50% Full
Economy: 70% Full

Last Updated October 19, 2014 @ 1:55pm

http://www.southwest.com

Atlanta. Nonstop. Now that's a peach.

Go to Southwest.com or Delta.com

Two great airlines; one peachy city. Go to Atlanta and beyond nonstop from CAK.

more

http://www.akroncantonairport.com/cak2dca

Washington D. See It!

What would you D. See in a day?

Enter to win 2 round-trip tickets to Washington D.C., courtesy of Southwest.com! Just tell us what you would Washington D. See in a day and you could win! Click here to enter.

more

We love our customers! And they love us right back.

Join us on Facebook

Get the latest news and deals!

Sign up for our newsletter

Go
Site design and development by FORM